|
Login
+
About ACI
Brief History
Mission & Core Values
-
Client Services
Client Login
Service Advantage
Client FAQs
Links & Affiliations
+
Consumer Information
Pay Your Bill Online
Free Annual Credit Report
Ask Dr. Debt
Contact Us
Search
SEARCH
About ACI
Brief History
Mission & Core Values
Client Services
Client Login
Service Advantage
Client FAQs
Links & Affiliations
Consumer Information
Pay Your Bill Online
Free Annual Credit Report
Ask Dr. Debt
Contact Us
Search
FREQUENTLY ASKED QUESTIONS
Why use a collection agency?
Many of our clients do not have the time, resources or expertise necessary to pursue difficult delinquent accounts. By using a collection agency, creditors take advantage of the agency’s experience, tools and know-how to achieve success at a more reasonable overall cost than they might incur by attempting to do the work themselves. Clients are not forced to put the forward momentum of their businesses on hold while reworking old accounts.
How do I sign up for ACI's services?
Contact our Sales Department at
800-354-6951
for answers to all of your questions.
Do you have bilingual collectors?
Yes, we have bilingual specialists who handle walk-ins and phone calls.
Is ACI able to report to credit bureaus?
Yes.
What happens when a consumer contacts me after his account was listed at ACI?
After you have turned an account over to ACI for collection we request that you direct any consumer contact about that account to our office. If you do receive a payment in the mail or are being offered a payment on your premises you may accept that payment but please contact us promptly to report the payment.
How long does it take to collect my money?
While we certainly make every effort to collect your accounts in a timely manner, ACI cannot guarantee a specific time frame. We collect many accounts within the first 30 days while others can take longer.
How do I get paid?
ACI issues remittance checks at the beginning of every month for collections made in the previous month.